TicketResolvedEmail

Destek talebi çözüldü bildirimi. Çözüm özeti, emoji derecelendirme ve yeniden açma seçeneği.

Ticket Resolved

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Ticket Resolved

Ticket #SUP-4821

SubjectUnable to export data to CSV

Resolved onMay 3, 2026 3:30 PM

Applied server-side fix for large CSV exports.

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Code

// GET /theme/common/email/support/ticket-resolved
res.render('theme/common/email/support/ticket-resolved', {
  layout:    'layouts/blank',
  subject:   '[Ticket #' + ticket.id + '] Your ticket has been resolved',
  fromName:  'Acme Corp Support',
  fromEmail: 'support@acme.example.com',
  toName:    user.name,
  toEmail:   user.email,
  company:   { name: 'Acme Corp', address: '...' },
  ticket: {
    id:          ticket.id,
    subject:     ticket.subject,
    resolvedAt:  ticket.resolvedAt.toLocaleString(),
    resolution:  ticket.resolutionSummary,
    feedbackUrl: '/support/tickets/' + ticket.id + '/feedback',
    reopenUrl:   '/support/tickets/' + ticket.id + '/reopen',
    viewUrl:     '/support/tickets/' + ticket.id,
  },
});

Source views/theme/common/email/support/ticket-resolved.ejs

<%
  var ticket = locals.ticket || {};
%>
<%- include('../_preview-bar', locals) %>


  

    
    
      
      Ticket Resolved
      Ticket #<%= ticket.id %>
    

    
    
      
        Your issue has been resolved
        
          Hi <%= toName %>, we're happy to let you know that your support ticket has been marked as resolved.
        
      

      
      
        
          Ticket
          #<%= ticket.id %>
        
        
          Subject
          <%= ticket.subject %>
        
        
          Resolved on
          <%= ticket.resolvedAt %>
        
      

      
      
        Resolution Summary
        
          <%= ticket.resolution %>
        
      

      
      
        Was this helpful?
        Rate your support experience to help us improve.
        
          <% [
            { icon: 'fa-solid fa-face-smile', label: 'Great',  color: 'text-success' },
            { icon: 'fa-solid fa-face-meh',   label: 'Okay',   color: 'text-warning' },
            { icon: 'fa-solid fa-face-frown',  label: 'Poor',   color: 'text-error' },
          ].forEach(function(r) { %>
          
            
            <%= r.label %>
          
          <% }); %>
        
      

      
        
          Still having issues?
          Reopen this ticket
          or
          create a new one.
        
      
    

    <%- include('../_footer', locals) %>