TicketReplyEmail

Destek ekibinden gelen yanıt. Ajan avatar, tam cevap metni, Reply ve View CTA çifti.

Agent Reply

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New Reply on Your Ticket

Ticket #SUP-4821

Emma

Acme Support · May 3, 2:15 PM

Hi John, I've investigated the issue and applied a fix to your account. Could you try the export again?

Reply View Ticket

Live preview

Code

// GET /theme/common/email/support/ticket-reply
res.render('theme/common/email/support/ticket-reply', {
  layout:    'layouts/blank',
  subject:   '[Ticket #' + ticket.id + '] New reply from the support team',
  fromName:  'Acme Corp Support',
  fromEmail: 'support@acme.example.com',
  toName:    user.name,
  toEmail:   user.email,
  company:   { name: 'Acme Corp', address: '...' },
  ticket: {
    id:         ticket.id,
    subject:    ticket.subject,
    agentName:  reply.author.firstName,
    agentRole:  'Acme Support',
    replyText:  reply.body,
    repliedAt:  reply.createdAt.toLocaleString(),
    viewUrl:    '/support/tickets/' + ticket.id,
    replyUrl:   '/support/tickets/' + ticket.id + '/reply',
  },
});

Source views/theme/common/email/support/ticket-reply.ejs

<%
  var ticket = locals.ticket || {};
  var replyLines = (ticket.replyText || '').split('\n\n');
%>
<%- include('../_preview-bar', locals) %>


  

    
    
      
      New Reply on Your Ticket
      Ticket #<%= ticket.id %>
    

    
    
      
      
        
          <%= ticket.agentName ? ticket.agentName[0] : 'E' %>
        
        
          <%= ticket.agentName %>
          <%= ticket.agentRole %> · <%= ticket.repliedAt %>
        
      

      
      
        Re: <%= ticket.subject %> [#<%= ticket.id %>]
      

      
      
        <% replyLines.forEach(function(para) { if (para.trim()) { %>
        <%= para %>
        <% }}); %>
      

      
        
          Reply
        
        
          View Ticket
        
      
    

    <%- include('../_footer', locals) %>