TicketOpenedEmail

Destek talebi alındı otomatik yanıtı. Ticket ID, konu, durum badge ve mesaj önizlemesi.

Ticket Opened

Preview

Support Request Received

Ticket #SUP-4821

We've received your request and will respond shortly.

Ticket ID#SUP-4821

SubjectUnable to export data to CSV

StatusOpen

Unable to export my project data to CSV…

View Ticket

Live preview

Code

// GET /theme/common/email/support/ticket-opened
res.render('theme/common/email/support/ticket-opened', {
  layout:    'layouts/blank',
  subject:   '[Ticket #' + ticket.id + '] Your request has been received',
  fromName:  'Acme Corp Support',
  fromEmail: 'support@acme.example.com',
  toName:    user.name,
  toEmail:   user.email,
  company:   { name: 'Acme Corp', address: '...' },
  ticket: {
    id:          ticket.id,
    subject:     ticket.subject,
    description: ticket.body,
    submittedAt: ticket.createdAt.toLocaleString(),
    viewUrl:     '/support/tickets/' + ticket.id,
  },
});

Source views/theme/common/email/support/ticket-opened.ejs

<%
  var ticket = locals.ticket || {};
%>
<%- include('../_preview-bar', locals) %>


  

    
    
      
      Support Request Received
      Ticket #<%= ticket.id %>
    

    
    
      
      
        
        We've received your request and will respond shortly.
      

      
        Hi <%= toName %>,
        
          Thank you for reaching out. Our support team has been notified and will get back to you as soon as possible — typically within 24 hours.
        
      

      
      
        
          Ticket ID
          #<%= ticket.id %>
        
        
          Subject
          <%= ticket.subject %>
        
        
          Submitted
          <%= ticket.submittedAt %>
        
        
          Status
          Open
        
      

      
      
        Your message
        
          <%= ticket.description %>
        
      

      
        
          View Ticket
        
      
    

    <%- include('../_footer', locals) %>