Transactional Emails

Welcome

Sent after registration — confirms account and CTA to verify email.

Verify Email

6-digit OTP code for email verification with expiry countdown.

Password Reset

Password reset link with expiry warning and security notice.

Password Changed

Confirmation that password was changed; includes device and IP.

Login Alert

New device sign-in alert with location and "not you?" action.

Account Locked

Account temporarily locked after failed attempts, with unlock info.

Order Confirmation

Order receipt with line items, totals, and shipping address.

Order Shipped

Shipping notification with carrier, tracking number, and ETA.

Order Delivered

Delivery confirmation with review request CTA.

Order Cancelled

Cancellation notice with reason and refund timeline.

Refund Processed

Refund confirmation with amount, method, and arrival window.

Abandoned Cart

Re-engagement nudge with cart contents, discount code, and expiry.

Invoice

Itemised invoice with line items, tax, status badge, and PDF link.

Subscription Activated

Plan activation confirmation with features list and next billing date.

Renewal Reminder

7-day advance notice of upcoming charge with manage / cancel links.

Subscription Cancelled

Cancellation confirmation with access expiry and reactivate option.

Payment Failed

Failed charge notice with reason, retry date, and update payment CTA.

Card Expiring Soon

Card expiry warning tied to next billing date with update link.

Comment Reply

Digest-style notification showing original comment + new reply.

Mention

Alert when another user @mentions you, with context excerpt.

New Message

Inbox message preview with sender info and reply CTA.

Newsletter

Weekly digest with article cards, tags, and read-time estimates.

Promotional

Time-limited offer with discount badge, coupon code, and savings breakdown.

Product Update

Release announcement with version highlights and changelog link.

Scheduled Maintenance

Advance warning with time window, affected services, and status page.

Policy Update

Summary of privacy/terms changes with bullet points and effective date.

Data Export Ready

Download notification with file size, format, and expiry date.

Account Deletion

Deletion scheduled notice with grace period countdown and cancel CTA.

Ticket Opened

Auto-reply confirming ticket receipt with ID, subject, and view link.

Agent Reply

Support reply with agent name, full message, and reply / view CTAs.

Ticket Resolved

Resolution summary with feedback survey and reopen option.