SubscriptionCancelledEmail

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Subscription Cancelled

Preview

Subscription Cancelled

Pro Plan

Access until May 10, 2026, then reverts to Free.

Cancelled onMay 3, 2026

Changed your mind?

Reactivate Subscription

Live preview

Code

// GET /theme/common/email/billing/subscription-cancelled
res.render('theme/common/email/billing/subscription-cancelled', {
  layout:    'layouts/blank',
  subject:   'Your ' + plan.name + ' subscription has been cancelled',
  fromName:  'Acme Corp',
  fromEmail: 'noreply@acme.example.com',
  toName:    user.name,
  toEmail:   user.email,
  company:   { name: 'Acme Corp', address: '...' },
  plan: {
    name:          subscription.planName,
    cancelledAt:   new Date().toLocaleDateString(),
    accessUntil:   subscription.currentPeriodEnd.toLocaleDateString(),
    reactivateUrl: '/account/subscription/reactivate',
    feedbackUrl:   '/feedback/cancellation',
  },
});

Source views/theme/common/email/billing/subscription-cancelled.ejs

<%
  var plan = locals.plan || {};
%>
<%- include('../_preview-bar', locals) %>


  

    
    
      
      Subscription Cancelled
      <%= plan.name %>
    

    
    
      
        We're sorry to see you go
        
          Hi <%= toName %>, your <%= plan.name %> subscription has been successfully cancelled.
        
      

      
      
        
        
          You'll still have access to all Pro features until <%= plan.accessUntil %>. After that, your account will revert to the Free plan.
        
      

      
      
        
          Cancelled on
          <%= plan.cancelledAt %>
        
        
          Access until
          <%= plan.accessUntil %>
        
      

      
      
        Changed your mind?
        Reactivate before <%= plan.accessUntil %> and you won't lose any data or settings.
        
          Reactivate Subscription
        
      

      
        We'd love to know why you cancelled. Share your feedback — it takes 30 seconds.
      
    

    <%- include('../_footer', locals) %>