<%
  var ticket = locals.ticket || {};
  var replyLines = (ticket.replyText || '').split('\n\n');
%>
<%- include('../_preview-bar', locals) %>


  


    
    

      
      
New Reply on Your Ticket
      
Ticket #<%= ticket.id %>
    

    
    

      
      

        

          <%= ticket.agentName ? ticket.agentName[0] : 'E' %>
        
        

          
<%= ticket.agentName %>
          
<%= ticket.agentRole %> · <%= ticket.repliedAt %>
        
      

      
      

        Re: <%= ticket.subject %> [#<%= ticket.id %>]
      

      
      

        <% replyLines.forEach(function(para) { if (para.trim()) { %>
        
<%= para %>
        <% }}); %>
      

      

        
          Reply
        
        
          View Ticket
        
      
    

    <%- include('../_footer', locals) %>